Clients in the News

Salesforce

2016 Connected Manufacturing Service Report

Featured in CIO Today, Computerworld Brazil, and more

These are just a few of the news stories inspired by Salesforce’s February 2016 study on connected manufacturers.

 

24 Wall Street

Analysts Suggestions on General Motors Company (GM) and salesforce (CRM)

In fact, in Salesforce’s 2016 Connected Manufacturing Service Report, an overwhelming 92% of service executives believe they need to adapt their service models in order to keep up with customers’ needs. In Addition To, despite the huge service opportunities that IoT presents, only 19% of service executives surveyed have an IoT strategy… Read more.

Source: 24 Wall Street | Joseph Stanley | March 16, 2016

 

Business Solutions

Connected Manufacturing Service Report: Insights Into Manufacturing Service

To better understand the role technology plays in the service departments of U.S. manufacturing companies, Salesforce Research conducted its “2016 Connected Manufacturing Service Report.” More than 200 executives participated in the nationwide survey conducted online by Harris Poll on behalf of Salesforce from February 1-17, 2016… Read more.

Source: Business Solutions | March 15, 2016

 

Channelnomics

Today's channel rundown - 17 March 2016

Improving field service performance is a top priority for 90 percent of 237 manufacturing executives surveyed in Salesforce's new 2016 Connected Manufacturing Service Report... Read more.

Source: Channelnomics | March 17, 2016

 

CIO Today

Salesforce Rolls Out Field Service Lightning To Boost Customer Service

A new offering from customer relationship management giant Salesforce is aimed at bringing customer service in the field into the connected, Internet-of-Things era -- something many organizations have been struggling with, according to Salesforce. Field Service Lightning provides a single platform for automated scheduling, optimized service and connecting customers, field agents, dispatchers and other employees via any device, from anywhere… Read more.

Source: CIO Today | Shirley Siluk | March 17, 2016

 

Computerworld Brazil

Empresas de manufatura devem priorizar serviços de campo, afirma Salesforce

As empresas de manufatura devem priorizar a melhoria dos serviços em campo como forma de aproveitar o avanço da indústria da tecnologia. A constatação está no relatório “2016 Connected Manufacturing Service Report” da Salesforce. A pesquisa condensa resposta de 237 profissionais que atuam no setor… Read more.

Source: Computerworld Brazil | Da Redação | March 17, 2016

 

Diginomica

Salesforce – on-premise CRM and legacy tech hold back service management future

We’ve been writing up the early stages of the Field Service Wars for a couple of years now. Alongside the growth of pure-play service management firms, such as ServiceMax and ServiceNow, the sector has seen the enterprise software establishment take an interest in this technology, with the likes of Oracle and Microsoft making tactical acquisitions to fold into their existing customer services offerings… Read more.

Source: Diginomica | Stuart Lauchlan | March 15, 2016

 

Share Market Updates

Technology Stock Buzzer: salesforce.com, inc. (CRM), Cisco Systems, Inc. (CSCO), NTT Docomo Inc (ADR) (DCM)

Salesforce.com, inc. (CRM) on March 15, 2016 released its “2016 Connected Manufacturing Service Report,” surveying 237 senior executives1 from service, supply chain, operations and other departments within various manufacturing industries. The survey found that executives are facing increased pressure from suppliers and customers to adapt their customer service models. In fact, 90% of executives say that improving field service is a top priority for their organization… Read more.

Source: Share Market Updates | Steve Johnson | March 21, 2016